About Us
Why First Steps
When refugees and asylum seekers arrive in the UK, the hardest part often isn’t just housing or paperwork — it’s the confusion, isolation, and lack of clarity that follows.
Support exists, but it’s scattered across websites, charities, and word-of-mouth. Some rely on outdated advice from others, some don’t even know where to start.
First Steps is here to change that — by creating a welcoming space that brings everything together in one place. We offer simple guidance, trusted services, and emotional support to help you move forward with confidence.
Why First Steps
When refugees and asylum seekers arrive in the UK, the hardest part often isn’t just housing or paperwork — it’s the confusion, isolation, and lack of clarity that follows.
Support exists, but it’s scattered across websites, charities, and word-of-mouth. Some rely on outdated advice from others, some don’t even know where to start.
First Steps is here to change that — by creating a welcoming space that brings everything together in one place. We offer simple guidance, trusted services, and emotional support to help you move forward with confidence.
How It Works
✔️ Find the help you need
Explore verified resources on housing, legal aid, jobs, language learning, and more.
✔️ Get clear, simple guidance
No legal jargon or confusing websites — just practical steps, written in plain English and Arabic.
✔️ Feel connected and understood
Join a community of people who’ve been through it too — and want to make it easier for the next person.
From the Founder
“I arrived in the UK as a refugee. I know what it feels like to be lost in the system — confused, alone, and unsure where to turn. That’s why I started First Steps: to bring clarity, dignity, and hope to people like me, right from the start.”
— Mussab Elgadi, Founder